We do not accept returns on perishable items (treats, herbs, dehydrated nibbles, etc.). We do accept returns on products without expiration dates such as toys. Our policy is good for 30 days.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
REFUND POLICY
All our customers are very important to us, so we have created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website http://moonlightbunnyboutique.com.
The terms "You," "Your," and "Yours" refer to the entity/ person/ organization using our Website. When this Policy mentions "we", "us,", and "our" it refers to the Company and its subsidiaries or /and affiliates. The term "goods" refer to any product or item bought on our Website by You.
For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email at moonlightbunnyboutique@gmail.com or by phone at 717-414-9808.
You have the right, without giving a reason, to return the goods within 30 days, if it has not been used, damaged or its appearance has not substantially changed, that is, the appearance of the product or its packaging has been made only such alterations as were necessary to inspect the goods received.
STANDARD RETURNS
Any goods that You wish to return must be in the original packaging and unopened, in a condition fit for resale. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund.
You must place your refund request within 30 days of delivery of the item.
Please contact us moonlightbunnyboutique@gmail.com to start the process.
Please return the goods to us by sending to the address:
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Moonlight Bunny Boutique
3 Hitching Post Circle
Thomasville PA 17364
United States
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In case of the return of the goods, you will be responsible for paying the return shipping costs. You must exercise return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won't be able to accept the returned goods and issue a refund. Please ensure the goods are packed so that they arrive in the condition in which they were received. (i.e. packages not secured and the goods arrive broken)
Once the goods have been received and checked by our staff, a refund will be authorized by the same method that the payment was made. Depending on your financial institution, refunds can take up to 14 days to be credited to your original payment method. In all cases we have the right to suspend the refund until the good are received back and inspected. If you fail to meet the deadlines of our Return policy, we will be unable to offer a refund.
DEFECTIVE GOODS
In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.
You must contact our company at moonlightbunnyboutique@gmail.com within 30 days upon purchase and provide detailed information, such as:
- Proof of purchase
- Order number
- Information about the defect, failure or missing part of the item
- Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, other).
When submitting a complaint, you must indicate how you wish the claim to be resolved:
- To replace the defective goods with quality items
- To supplement the incomplete goods with missing components
- To apply a discount to the goods, e.g. reduce the price of the goods accordingly
- To refund the money paid
- To receive store credit
In case you are required to return the goods back to us, you will be responsible for paying the return shipping costs.
The goods must be returned in the original packaging.
Shipping
To return your product, you should mail your product to:
Moonlight Bunny Boutique
3 Hitching Post Circle
Thomasville PA 17364
United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are NOT responsible for any packages lost in the mail. We provide tracking information and once the mail carrier has received the package it is out of our control. We will not issue refunds in this case.
Steps you can take in this case:
1. File a service request with your LOCAL post office to get gps tracking of delivery
2. If gps shows it as delivered at your address, then you must file a police report for mail theft. You can also file a report of an item lost in the mail on the USPS website. Most packages are insured up to $100.
After doing these two things you can then file an insurance claim with the post office.
